Company: Siemens Healthcare
Headquarters: Munich, Germany
Size of Company: 1,000 or more employees; more than $1B in revenue
Industry: Medical devices
Primary Product Line: Computers, printers, cutters, scanners, milling machines
Name of Project: Field Service Application for servicing complex medical equipment
Project Objective: To collaborate with a partner that can provide systems engineering and field consultative support services; manage service delivery for 1,900 field service engineers; automate the field service process
Technologies Employed: SAP ERP, Motorola Enterprise Mobile Computing, AT&T e-Switch Motorola MC70 handheld terminals with a custom mobile application called Prism
Accomplishments/ROI: Increased cash flow cycle via immediate billing; more efficient management and tracking of expensive parts inventory; increased productivity of field force and scheduling of maintenance and repair; increased customer satisfaction and loyalty; field technicians, engineers, and managers receive real-time problem and complaint reporting; meeting FDA mandates