Company: R Twining & Co. Ltd.
Headquarters: London
Size of Company: 1,000 or more employees
Industry: Consumer packaged goods - food products
Primary Product Line: Tea
Name of Project: B2B Upgrade/Expansion for Business Process Improvements
Project Objective: To replace EDI system and increase business efficiencies by enabling wide range of EDI and B2B processes; for EDI, eliminate reliability problems and simplify B2B mappings; for B2B, new connectivity with internal and external applications to reduce manual data entry and increase visibility throughout supply chain
Technologies Employed: Seeburger Business Integration Server
Accomplishments/ROI: Reduced manual data entry; saved time with fewer message mappings; improved customer service with real-time order status; reduced IT support requirements; automated error alerts