Company: Osram Sylvania
Headquarters: Danvers, MA
Size of Company: 1,000 or more employees; more than $1B in revenue
Industry: Lighting products
Primary Product Line: Lighting products for homes, business, and vehicles
Name of Project: SAP Integrated Mobile Field Service Application with AT&T
Project Objective: To replace legacy field service application; increase productivity with real-time delivery of work orders; improve customer satisfaction with enhanced mobile work order tracking and SAP CRM integration; provide real-time parts inventory and ordering via mobile integration with SAP R3; improve field communications with ruggedized handhelds
Technologies Employed: SAP R3, Dexterra Concert, Antenna Software Motorola Enterprise Mobile Computing, AT&T Cellular Packet Data, AT&T EDGE Network with custom APN and Enterprise On-Demand
Accomplishments/ROI: Increased work order completion per field technician by 18%; real-time access to inventory and parts availability; improved customer satisfaction via real-time access to CRM data; increased inventory turns