Company: L’Oréal USA, Inc.
Headquarters: New York
Size of Company: 1,000 or more employees; more than $1B in revenue
Industry: Cosmetics
Primary Product Line: Hair care, hair color, skin care, color cosmetics, fragrances
Name of Project: Focusing on High Performance Teams (HPT)
Project Objective: To change culture within and across manufacturing network; help line operators to take ownership of manufacturing performance, plants, and the division to achieve greater manufacturing operations excellence; build trust, good communication, and decision making; ramp up to “project mode” and continue ownership through problem resolution
Technologies Employed: N/A
Accomplishments/ROI: Teams now have the power to affect change and strive for operations excellence; recouped investments within three months; OEE among individual plants increased 25%, reducing production cost and improving capacity