Company: Accuray Inc.
Headquarters: Sunnyvale, CA
Size of Company: 100-499 employees; $100M-$250M in revenue
Industry: Medical devices
Primary Product Line: CyberKnife Robotic Radiosurgery Systems used to treat tumors
Name of Project: The CyberKnife Access Remote Service
Project Objective: To reduce support-related site visits by 25% and improve the mean time to repair for the device; to use system uptime more productively and keep CyberKnife Systems online more reliably through the remote service option, cutting cost of service by reducing travel expenses, and increasing service engineer efficiency
Technologies Employed: CRM system, ERP system, Axeda Software
Accomplishments/ROI: The project put Accuray’s service capabilities in line with industry giants Siemens Healthcare and Varian; positively impacted support staff who handle service operations. ROI is expected within 12 months.